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Indoor Climbing Wall

FAQ

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SMAX ACTIVE

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  • Where is SMAX Active headquartered?
    SMAX Active Company Limited is a registered Thai company. We design in Thailand and produce more than 75% of garments in Thailand. We serve the Thai & International market and dispatch orders from Bangkok, Thailand. International customers can make enquiries at: enquiries@smaxactive.com.
  • When can I expect to receive my SMAX gear?
    SMAX uses leading e-commerce fulfillment services, and delivery is free nationwide in Thailand for orders more than 1,500 baht. Orders to Bangkok will arrive in 1-2 working days after the order is confirmed. Orders to all other provinces will arrive in 3-5 working days after the order is confirmed. For international orders we use DHL Express. It can take 1-3 business days (Asia, Europe, US, Middle East) and the rest of the world it can take 3-5 days after the order is complete. IMPORTED AND CUSTOMS TAXES Please note, when shipping internationally we will not be held liable for any customs charges, duties or taxes charged by your local government authorities.
  • How can I pay for my SMAX gear?
    We accept PayPal and Debit/Credit cards and Promptpay via Opn platform
  • How can I track my order?
    We will email your order confirmation and tracking code. Orders will arrive in 1-2 working days (Bangkok) and 3-5 working days (other provinces). Note that Covid pandemic conditions may impact delivery times. If you do not receive your order after 5 days, you can email your tracking code in the subject line to enquiries@smaxactive.comand we will update you within 24 hours. For international shipments, Once you receive our tracking number, go to http://www.dhl.com to track for your order
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